Delivery & Returns

We offer the following delivery options:

	Standard Sized Items	Long Items (1.5m or more)
Standard Shipping (1-2 working days), Mainland GB	£6.50 - orders under £250 FREE - orders over £250	£14.95
Standard Shipping (1-2 working days), Highlands & Islands	£15.95 - orders under £250 £9.95 - orders over £250 £FREE - orders over £500 (Excluding Channel Islands)	£29.95 - orders under £250 £19.95 - orders over £250

* Shipping charges are subject to change at any time, especially in areas such as Highlands and Islands, please contact us for a quote if unsure.

For large orders, particularly of long and bulky items we recommend that you contact us for a shipping quote.

For international destinations please contact us for a shipping quote.

Missed deliveries

It is your reponsibility to make sure somebody is available to take your delivery. Our couriers may limit the number of delivery attempts before they hold the item or it is returned to us. In order to rearrange delivery we may request a missed delivery fee to cover the cost of rebooking the delivery with our couriers. This fee may be more than the original delivery amount due to the fact that the actual delivery cost is often more than the amount we charge the customer.

If an item cannot be delivered and is returned by the courier, we may cancel and refund your order without notice. The amount refunded for orders cancelled as a result of a missed delivery will be the total order amount minus the cost of delivery.

Please note, that we cannot be held liable for any items that are lost or stolen as a result of any delivery instructions left for the carrier. Examples of such instructions may be, but are no limited to "leave item in front porch", or "leave parcel behind the bin".

Returns

To return an item please contact us within 30 days of your purchase and we will arrange your return with you. We will only accept returns if:

You have contacted us within 30 days of your purchase.
The item is undamanged, in it's original packaging and in a resaleable condition (unless fualty).
The item is faulty and within the warranty period (excluding extended warranties registered directly with the manufacturer - please contact the manufacturer)

Inspection & repair fees

All warranty work is covered as per manufacture warranty notice, additional workshop inspection fee will be added if a priority turnaround is requested. If your unit is found to not be covered under warranty or is being returned for repair/service the following fees will apply:

Workshop inspection fee

These fee's are included as part of any estimates.

Standard initial inspection fee: £35
Requested as urgent, requires preferential treatment: £60 (warranty requests £45.)

Hourly Rate

Standard quoted price in all estimates and rate used for out of office visits: £65
Requested as urgent, requires preferential treatment: £120

Postage & Packaging

It is the buyers responsibility to ensure that the item being returned is suitably packaged, and to arrange the safe delivery of the item being returned.

For full terms and conditions please see Terms & Conditions.